|Terms and Conditions
for full details on our terms and conditions please contact us
Credit Card Security - All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Refund Policy -
We conform to 'THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000' (UK), by providing:
- We cannot replace items due to accidental damage or incorrect sizing. All faulty items must be returned within 7 days.
- Your right to a 7 working day cooling off period, to notify us in writing, if you wish to cancel the order and return the goods.
- If for any reason you are unhappy with your purchase, please notify us in writing (or by telephone) within seven working days after date of delivery and return to us with the original packaging and in a saleable condition. We will provide you with a full refund within 30 days of receiving the goods.
- Please note, items can only be returned if faulty, unless 'Sale or Return' has been agreed. We must be notified of faulty items within 7 days of receiving faulty goods & have them returned to us within 7 days of your notification.
- Your statutory rights are unaffected by the terms of any contract.
- customers are also responsible for any duty or taxes to be paid for any shipments they receive outside the u.k.
All orders should be delivered next working day as long as they are received before 16.00. International orders are generally received in 7-28 days.
*Please note we try our hardest to get your order delivered next day but can't guarantee this service due to external shipping contractors and stock.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. We do not store or handle any credit card numbers on our system. All payments our done via our payment gateway Paypal which are PCI Compliant.
All goods are covered by manufacturers warranty unless stated.
If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on (+44) 02891 070 778 or (+44) 07525087159 or write to us at 15 Rathgill Crescent,Bangor,BT19 7TJ,United kingdom.